Impact of Technology on the Retailing Business

Impact of Technology on the Retailing BusinessTechnology has changed the retailing business
dramatically over the past 10 years. These changes have affected a number
of areas in the retailing business. These areas include the equipment in the
workplace, the policies in the workplace, the general environment, the
ordering of supplies, and the record keeping of the business.One key area in the retailing business that technology has changed over
the past 10 years is the different equipment that is used. Interviewee A said
“The change has been quite good for business, we have gone from using a
simple till, to using a computer database, which helps us record the
customers buying habits and other information about them.” Interview B
said “ The equipment we use now has made things way easier for everyone.
They took a lil getting used to at first but once we learned how to use them
it was no problem. We switched form analogue gas pumps to digital ones,
we also switched from doing manual gas level dips to using electronic gas
level. Our Rigor machine has also been changed from the old ribbon printer
to the new laser printer.” Technology isn’t the only area that has been
changed by technology. The business policies have also been changed.
     The policies in the retailing business have also been affected by
technology in the past 10 years. Interviewee A said “With out new system
our employees must now key in their assigned number so we can monitor
who sells what. The policies haven’t been changed too much over the past
years, but another thing is tour security system has to be checked and our
code keyed in at the end of the night. We never used to have a security
system but today we do.” Interviewee B said “We used to have someone do
gas level dips but now we don’t have to, so we got rid of that policy, and we
now have a camera that needs the tape to be changed at certain times. We
haven’t changed much in the past years.” Policies haven’t changed too
much in the past years but other areas of the retailing business have.     Another area of the retailing business that has been affected by
technology is the general environment of the business. Interview said “The
business tends to change with what the fashion is We have used different
lighting and some cool 3D fx on our walls for a new funky look.”Interviewee B said “We have changed our security from a simple lock, to a
magnetic lock, a full range color camera, and magnetic tape. We have also
got a Lotto machine which has helped increase business.” The general
environment has been changed for the better by both types of retailing
businesses. Technology has changed all areas of the retailing business but
one area that has been completely changed has been the ordering supplies
for a business.     The area of ordering supplies has been changed from the old paper
system to a completely new system with computers and faxing. Interviewee
A said “When we sell an item we scan the barcode and if we choose to order
more the computer keep s track of how many we sold and how many we
have left so we can order more. We used to phone our orders in, and now
we fax our shipping orders in. It has made things more efficient and a lot
easier.” Interviewee B said “We used to phone our orders in and now we
use a book full of barcodes and scan what we want then send it to our
supplier and we get our orders that way. We also still use the phone for part
of our ordering but the barcode system has saved me a lot of time.” More
efficient systems have been put in place in the ordering of supplies area in
the retailing business. Technology has made many efficient advances over
the past 10 years. In record keeping technology has changed it from a pencil
and paper system to a easy to use computer system.     Record keeping has been advanced greatly and successfully over the past
years. Interviewee A said “Our inventory is all kept with out computer.
When we sell an item it keeps track of how much total inventory we have
and what we have left of any particular item. Our payroll is done by a
simple accounting program on the computer.” Interviewee B said “With our
old system it took me a few hours to do my month end, and now it takes a lil
more than an hour. Our computer system took a lil getting used to but now
that I know how to use it, it has made things way easier.” “I also use our
Rigor machine to send daily reports which I used to have to use a courier
service to deliver it, it has saved me money and time.” Technology has made
things easier to use and more efficient for both Interviewees.Technology is an amazing thing and has seemed to change the retail business
greatly. Both Interviewees have benefited from the change in technology over the
past 10 years. All areas discussed were affected, equipment, policies, the general
environment, ordering of supplies, and record keeping of business have all changed
for the better. Who knows how much better things will get in the next 10 years.